Community Service Technicians - Telecommunicator

City of Temple; Temple (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Temple seeks a Telecommunicator to serve as liaison between the public and local law enforcement, providing vital communications and front-desk support. You will handle emergency and non-emergency calls, log requests, and route information through CAD systems while staying calm under pressure.

The role requires a high school diploma, two years of customer service experience, and proficiency with typing and 10-key; successful candidates pass background and polygraph exams and may work

Qualifications

• High school diploma or equivalent.
• Two years of experience in customer service or related area.
• Proficient typing and 10-key per department.
• Must pass extensive criminal background check and polygraph exam and evaluation.

Responsibilities

• Operates in conformance with federal, state, and local laws, and department and city policies and procedures.
• Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials.
• Works in fast-paced environment dealing with life-threatening situations.
• Maintains composure to respond effectively and accurately in stressful situations.
• Responds to any emergencies encountered in the front lobby as needed.
• Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into CAD system.
• Receives incoming emergency/non-emergency calls and routes calls accordingly.
• Searches for and retrieves data from CAD, Police records management system, NCIC, and TCIC and distributes data/reports to authorized personnel.
• Notarizes statements and complaints.
• Processes monetary transactions and issue receipts.
• Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording.
• Records impounded vehicles and vehicle inventory.
• Collects found property from community members and submits to the Evidence Unit.
• Follows City policies, procedures, and safety guidelines.
• Performs other duties as assigned.

Skills

Typing

10-key

Customer service

Education

High school diploma or equivalent

Job description

Summary

Telecommunicator, under the general supervision of the Supervisor, services as a liaison and provides vital communications between public and local law enforcement to ensure safety of citizens and police officers. Must have availability to work flexible hours including nights, weekends, and holidays.

Essential Duties and Responsibilities

• Operates in conformance with federal, state, and local laws, and department and city policies and procedures
• Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials
• Works in fast-paced environment dealing with life-threatening situations
• Maintains composure to respond effectively and accurately in stressful situations
• Responds to any emergencies encountered in the front lobby as needed
• Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into Computer Aided Dispatch (CAD) system
• Receives incoming emergency/non-emergency calls and routes calls accordingly
• Searches for and retrieves data from CAD, Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel
• Notarizes statements and complaints
• Processes monetary transactions and issue receipts
• Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording
• Records impounded vehicles and vehicle inventory
• Collects found property from community members and submits to the Evidence Unit
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years of experience in customer service or related area
• Demonstrated proficiency in typing and 10-key as determined by the department
• Pass extensive criminal background check and polygraph exam and evaluation

Preferred Qualifications

• Experience in law enforcement office
• Familiar with law enforcement terminology
• Experience in dispatching and radio communications
• Bilingual in English and Spanish
• TCOLE Telecommunications Officer

Certifications, Licenses and Registrations

• Valid driver’s license