Emergency Dispatch & Customer Care Specialist

Infinity Rehab; Cedar Rapids (IA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Same day pay

Job summary

Infinity Rehab is seeking an Account Executive to join its inbound customer service team handling emergency roadside assistance. You’ll be the first contact for consumers, haulers, and fleet businesses, guiding them through urgent situations with empathy and clear communication.

The role emphasizes calm problem-solving, accurate documentation, and quick coordination with service providers while using CRM and dispatch tools.

Qualifications

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Responsibilities

• Be a compassionate communicator - listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help - dispatch service providers quickly and accurately.
• Problem-solve under pressure - think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service - resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused - document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease - handle diverse call types, shifting priorities, and multiple technology platforms.

Skills

Typing 25+ WPM

Verbal & Written Comm

Empathy

CRM familiarity

Dispatch software

Call center exp

Attention to detail

Education

High School Diploma

6+ months customer service

Onsite technical assessment

Tools

CRM software

Google Maps

Dispatch software

Job description

Infinity Rehab is seeking an Account Executive to join its inbound customer service team handling emergency roadside assistance. You’ll be the first contact for consumers, haulers, and fleet businesses, guiding them through urgent situations with empathy and clear communication.

The role emphasizes calm problem-solving, accurate documentation, and quick coordination with service providers while using CRM and dispatch tools.