Emergency Dispatch & Client Services Coordinator

Fortify Company; Kennesaw (GA); On-site; USD 23,000 - 26,000; Full time

Job summary

Rytech Restoration is seeking a Client Services Intake and Dispatch Coordinator in Georgia to act as the operational hub, connecting customers to our teams and keeping every job moving from first call to final update.

Hours are 8am-5pm EST, with a pay range of $17 to $19 per hour and competitive benefits. You will manage calls, dispatch requests, and maintain detailed documentation to support a growing Fortify Companies family.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, dispatch, or administrative experience preferred.
• Excellent written and verbal communication skills essential.
• Ability to manage multiple priorities in a fast-paced environment with high-volume calls.

Responsibilities

• Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations.
• Assign and dispatch service requests to technicians via email and internal platforms.
• Accurately enter and update assignments, notes, and scheduling details across multiple systems.
• Track job status and ensure timely updates, including inspection schedules and completion milestones.
• Proactively follow up on assignments to address delays, rejections, or missing information.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

CRM platforms

Dispatch software

Job description

Rytech Restoration is seeking a Client Services Intake and Dispatch Coordinator in Georgia to act as the operational hub, connecting customers to our teams and keeping every job moving from first call to final update.

Hours are 8am-5pm EST, with a pay range of $17 to $19 per hour and competitive benefits. You will manage calls, dispatch requests, and maintain detailed documentation to support a growing Fortify Companies family.