Client Services Intake and Dispatch Coordinator

Fortify Companies; Kennesaw (GA); On-site; USD 23,000 - 26,000; Full time

Job summary

Rytech Restoration is seeking a Client Services Intake and Dispatch Coordinator in Georgia. You will be the first voice customers hear and the hub connecting clients to our teams to keep every job moving from the initial call to final update.

You will manage call queues, dispatch requests to technicians, update systems, track progress, and ensure timely communication with all stakeholders. This role requires empathy, precision, and the ability to handle high volumes with calm efficiency.

Qualifications

• Required: high school diploma or equivalent.
• 1+ year of customer service, dispatch, or administrative experience.
• Excellent written and verbal communication.
• High attention to detail and accuracy in data entry.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable navigating multiple software systems and email platforms.

Responsibilities

• Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations.
• Assign and dispatch service requests to technicians via email and internal platforms.
• Enter and update assignments, notes, and scheduling details across multiple systems.
• Track job status and ensure timely updates, including inspection schedules and milestones.
• Follow up on assignments and address delays or missing information before problems arise.
• Communicate clearly with technicians, vendors, customers, and internal teammates.
• Maintain detailed, organized documentation for team visibility.
• Identify workflow gaps and flag them for improvement.
• Perform other duties as assigned to support the team and business.

Skills

Customer service

Dispatch coordination

Administrative experience

Written communication

Verbal communication

Data entry

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

CRM or job management platforms

Multiple software systems

Email platforms

Job description

People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update.

About Rytech Restoration

Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.

Hours: 11-am 8pm EST

What You’ll Do

You will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this:

• Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations
• Assign and dispatch service requests to technicians via email and internal platforms
• Accurately enter and update assignments, notes, and scheduling details across multiple systems
• Track job status and ensure timely updates, including inspection schedules and completion milestones
• Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems
• Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job
• Maintain detailed, organized documentation so everyone on the team has the visibility they need
• Identify gaps or inefficiencies in workflows and flag them for improvement
• Perform other duties as assigned to support the needs of the team and business

Required

• High school diploma or equivalent
• 1 or more years of customer service, dispatch, or administrative experience
• Excellent written and verbal communication skills
• High attention to detail and accuracy in data entry and documentation
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Comfortable navigating multiple software systems and email platforms at the same time

Preferred

• Experience in restoration, insurance claims, dispatch, or call center operations
• Familiarity with CRM or job management platforms
• Experience handling escalations or service recovery situations

You Will Thrive Here If You Are

• Someone who stays calm and focused when the volume picks up
• A self-starter who takes ownership and does not wait to be directed
• Detail-oriented in a way that matters: you get it right the first time, every time
• Energized by work that has a visible impact on real people having a tough day
• A strong communicator who can shift tone and approach depending on who you are talking to
• A role with real impact: you are helping people through some of the hardest moments of their lives
• The stability of a 30‑year‑old company with the energy of a growing national brand
• Career growth across multiple companies and markets under the Fortify umbrella
• A team that values plain talk, hard work, and doing right by our customers

Pay range: $17 to $19/hr, with competitive benefits

The chance to be part of something new: we are building the future of property protection, and your voice matters here.

Equal Opportunity Employer

Rytech Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.