Emergency Dispatch Call Taker — 24/7 Public Safety Role

Public Safety Dispatch Network; Liberty (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Fort Liberty, NC is seeking 911 Call Takers to be the first point of contact for emergencies, recording incident details and guiding callers with essential information.

Responsibilities include confirming locations, gathering caller data, and entering information into dispatch systems. The role may involve rotating shifts and on-call coverage, with required training and certifications.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fort Liberty, NC is seeking 911 Call Takers to be the first point of contact for emergencies, recording incident details and guiding callers with essential information.

Responsibilities include confirming locations, gathering caller data, and entering information into dispatch systems. The role may involve rotating shifts and on-call coverage, with required training and certifications.