911 Emergency Dispatcher — Calm, Critical Calls Handler

Emergency Telecommunicator Services; Fort Bragg (NC); On-site; USD 38,000 - 62,000; Full time

Job summary

Emergency Telecommunicator Services in Fort Liberty, NC, is seeking 911 Emergency Dispatchers to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, and medical resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech and basic computer proficiency.
• Testing scores, experience and training deadlines are determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalency

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Fort Liberty, NC, is seeking 911 Emergency Dispatchers to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, and medical resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.