Emergency Dept Patient Access Lead & Shift Leader

WellSpan Health; York (York County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

DailyPay

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral via Wellthy

Job summary

WellSpan Health is seeking an experienced supervisor to oversee daily operations in the Emergency Department as part of the Patient Access team. You will supervise staff, act as the registration system super-user, and coordinate shift staffing with a focus on service quality and process improvement.

The role requires patient-focused leadership, collaboration with clinical and non-clinical teams, and participation in hiring and coaching activities. Full-time, 11A–7P with weekend rotation.

Qualifications

• High School Diploma or GED is required.
• 1 year relevant experience required; leadership potential preferred.
• Certified Healthcare Access Associate within 1 year required.

Responsibilities

• Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows.
• Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department.
• Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.)
• Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance.
• In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities.
• Works independently to troubleshoot technical issues and resolve personal conflicts.
• Provides feedback to supervisor for performance evaluations.
• Actively participates in the interview process for open positions for departments.
• Assists in the coaching and development of staff and implementing corrective action plans if necessary.
• Oversees training in general of new hires and implements new initiatives with current staff.
• Promotes the active engagement of all employees and supports recognition of staff accomplishments.
• Assists supervisor with projects as needed.

Skills

Customer service

Communication

Interpersonal skills

On-call

Education

High School Diploma or GED

Job description

WellSpan Health is seeking an experienced supervisor to oversee daily operations in the Emergency Department as part of the Patient Access team. You will supervise staff, act as the registration system super-user, and coordinate shift staffing with a focus on service quality and process improvement.

The role requires patient-focused leadership, collaboration with clinical and non-clinical teams, and participation in hiring and coaching activities. Full-time, 11A–7P with weekend rotation.