Access Lead

UPMC; Lock Haven (Clinton County); In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

UPMC Lock Haven is seeking a full-time Access Lead to oversee patient registration in the Emergency Department and Outpatient Registration. The role involves coordinating daily operations, guiding staff, and ensuring accurate financial and demographic information for patients, while managing precertification and insurance verification processes.

Shifts vary, including day, evening, and overnight hours with weekend rotation and holidays.

Competenze

• Experience in patient registration and access workflows.
• Ability to lead a team in a fast-paced hospital setting.
• Strong communication and problem-solving skills.

Mansioni

• Coordinate and lead daily functions of the designated work area.
• Provide direction and support to staff as needed.
• Facilitate completion of statistical reporting and data analysis to support guidelines.
• Serve as primary information source and advocate for financial matters on site.
• Train new staff and orient to department operations.
• Monitor patient flow, workload, and staffing levels, adjusting services accordingly.
• Ensure precertification requirements are met prior to treatment.
• Update patient demographics and insurance information in the system.

Conoscenze

Leadership

Staff training

Patient access

Descrizione del lavoro

Do you have experience in patient registration?Are you looking to grow your career in patient access and customer service? UPMC is hiring a full-time Access Lead to support UPMC Lock Haven. This position would work in both the Emergency Department and Outpatient Registration and would work varied days and shifts. Emergency Department shifts include any daylight, evening, or overnight shift (typically 7:00am-3:30pm, 3:00pm-11:30pm, and 11:00pm-7:00am) and Outpatient Registration shifts are between 6:30am-5:00pm (typically 6:30am-3:00pm, 7:30am-4:00pm, and 8:30am-5:00pm). Every 3rd weekend is required with a scheduled shift of either 7:00am-7:00pm or 7:00pm-7:00am, as well as rotating holidays working a 4, 8, or 12-hr shift.

The Access Lead will coordinate and lead the daily functions of the designated work area, as well as provide direction and support to staff as needed. They will elevate any concerns or problems to management when necessary. Additionally, the Access Lead will facilitate the completion of all statistical reporting and data analysis to ensure UPMC guidelines are being supported, as well as serve as the primary information source and advocate for financial matters on site.

Are you looking to grow your career in patient access?

Responsibilities

• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
• Incorporate acts of dignity and respect in daily interactions.
• Serve as an advocate, resource, troubleshooter, and designated leader at specific work sites.
• Represent Management and be empowered to make decisions.
• Responsible for training new staff and orienting to department work area.
• Provide ongoing education and communication as necessary.
• Provide feedback on a regular basis to management about all personnel, department issues and concerns for areas of direct responsibility.
• Monitor patient flow and respond to changes in workload, patient volume, and staffing levels, planning services accordingly.
• Ensure precertification requirements have been met prior to treatment.
• Update patient demographic and insurance information in the system as necessary.
• Verify insurance benefit information with all available carriers via electronic verification system or telephone if not previously completed.Interact with the clinical staff and/or ancillary departments to resolve reimbursement issues.
• Advise the clinical staff of the need for a possible referral to a participating health care facility when appropriate.
• Work various revenue reports within established time frames.
• Take action accordingly to ensure a successful billing process.
• Perform in accordance with system-wide competencies/behaviors.
• Perform other duties as assigned.