Emergency Dept. PAS Manager - Lead Patient Access & Experience

Texas Health Resources, Inc.; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Texas Health Resources, Inc. is seeking a Manager, Patient Access Services – Emergency Department to lead and develop the PAS team in our Fort Worth area.

This on-site role partners with clinical and administrative teams to ensure efficient patient access operations and exemplary service in a high-volume ED. The ideal candidate has strong leadership skills, ED experience, and a track record of process improvement, staff coaching, and financial stewardship, with a commitment to patient advocacy

Qualifications

• Associate's Degree in Business Management or equivalent experience.
• 3+ years healthcare insurance, patient access or billing with supervisory or office management responsibilities.
• Emergency Department experience strongly preferred.
• Bilingual (Spanish) preferred, but not required.

Responsibilities

• Recruits, hires, and trains Patient Access staff to align with organizational goals.
• Manages daily schedules and ensures adequate staffing to meet volume demands.
• Conducts quality audits to maintain compliance with registration, scheduling, billing, and insurance verification standards.
• Fosters a positive patient journey through service excellence and timely responses to inquiries or issues.
• Drives process improvements in patient access programs and workflows to boost efficiency and reliability.

Skills

Leadership

Staff development

Operations management

Customer service

Compliance

Education

Associate's Degree Business Management

Tools

Epic

Microsoft Office Suite

Financial software

Job description

Texas Health Resources, Inc. is seeking a Manager, Patient Access Services – Emergency Department to lead and develop the PAS team in our Fort Worth area.

This on-site role partners with clinical and administrative teams to ensure efficient patient access operations and exemplary service in a high-volume ED. The ideal candidate has strong leadership skills, ED experience, and a track record of process improvement, staff coaching, and financial stewardship, with a commitment to patient advocacy