Emergency Department Welcome Advocate

Griffin Health Brand; Derby (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

Griffin Health Brand is seeking a Front Desk/Greeter for the Emergency Department to warmly welcome patients and families, answer questions, and guide them to appropriate services. You will perform light clerical tasks, input demographic data, and help maintain a calm, organized environment in high-stress situations.

The ideal candidate has at least one year of customer service experience, strong communication skills, and a commitment to confidentiality; BLS certification is preferred.

Qualifications

• Mature, dependable, and caring individual who can communicate courteously and effectively with patients, families, visitors and staff.
• Must be able to maintain strict confidentiality of patient information.
• At least one year of customer service experience.
• BLS is preferred.

Responsibilities

• Cordially greets visitors and patients upon arrival and directs them accordingly.
• Helps patients and visitors by obtaining wheelchairs or other services; escorts or transports within the department.
• Demonstrates a reasonable working knowledge of medical terminology.
• Organizes, prioritizes and completes daily assignments on time.
• Remains calm and functions proficiently during stressful situations.
• Inputs patient demographics into the computer in a timely fashion.
• Ensures patient I.D. bands are applied as required.
• Maintains a clean and safe working environment.
• Provides shift handoff with oncoming staff.
• Assists in orientation of new personnel assigned to the unit.

Job description

Griffin Health Brand is seeking a Front Desk/Greeter for the Emergency Department to warmly welcome patients and families, answer questions, and guide them to appropriate services. You will perform light clerical tasks, input demographic data, and help maintain a calm, organized environment in high-stress situations.

The ideal candidate has at least one year of customer service experience, strong communication skills, and a commitment to confidentiality; BLS certification is preferred.