Per Diem Emergency Department Greeter

Griffin Health Brand; Derby (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

Griffin Health Brand is seeking a Front Desk/Greeter for the Emergency Department to warmly welcome patients and families, answer questions, and guide them to appropriate services. You will perform light clerical tasks, input demographic data, and help maintain a calm, organized environment in high-stress situations.

The ideal candidate has at least one year of customer service experience, strong communication skills, and a commitment to confidentiality; BLS certification is preferred.

Qualifications

• Mature, dependable, and caring individual who can communicate courteously and effectively with patients, families, visitors and staff.
• Must be able to maintain strict confidentiality of patient information.
• At least one year of customer service experience.
• BLS is preferred.

Responsibilities

• Cordially greets visitors and patients upon arrival and directs them accordingly.
• Helps patients and visitors by obtaining wheelchairs or other services; escorts or transports within the department.
• Demonstrates a reasonable working knowledge of medical terminology.
• Organizes, prioritizes and completes daily assignments on time.
• Remains calm and functions proficiently during stressful situations.
• Inputs patient demographics into the computer in a timely fashion.
• Ensures patient I.D. bands are applied as required.
• Maintains a clean and safe working environment.
• Provides shift handoff with oncoming staff.
• Assists in orientation of new personnel assigned to the unit.

Job description

MAIN FUNCTION:

The Greeter welcomes and assists patients, their families and visitors entering the emergency department. Caregivers working in this capacity answer questions, provide information, and help direct patients and family members while they are in the emergency department waiting area, thus creating an atmosphere in the hospital that is caring, yet efficient.Caregivers in this role will also perform some clerical duties by preparing for the patient encounter through the quick registration process.

RESPONSIBILITIES & DUTIES:

• C ordially greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.
• Helps patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the department.
• Demonstrates a reasonable working knowledge of medical terminology.
• Demonstrates responsibility and capability to organize, prioritize and complete daily assignments on time.
• Remains calm and functions proficiently during stressful and/or emergency situations.
• Accurately and completely inputs patient’s demographic information into computer in timely fashion.
• Ensures that patient I.D. bands are applied as required.
• Maintains clean and safe working environment.
• Performs duties with minimal supervision.
• Provides shift hand off with oncoming patient greeter.
• Assists in orientation of new personnel assigned to unit.

REQUIREMENTS:

Mature, dependable, and caring individual who can communicate courteously and effectively with patients, families, visitors and staff. Must be able to maintain strict confidentiality of patient information. At least one year of customer service experience. BLS is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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