Emergency Department Patient Experience Specialist

Cone Health; Greensboro (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Cone Health in Greensboro, NC, is seeking a Patient Concierge for the Emergency Department. This part-time role supports patients, guests and staff by monitoring waiting areas, providing updates and comfort items, and assisting clinical staff to let them focus on patient care.

The ideal candidate has strong customer service experience, excellent communication and empathy, and a high school diploma. Shifts are 3:00 PM–11:00 PM, Monday through Friday, with coverage split between two team members.

Qualifications

• Required: High School Diploma or equivalent
• Preferred: Bachelors Degree
• Required: 3 years customer service experience
• Preferred: 5 years customer service experience

Responsibilities

• Greet patients and guests as first contact in ED.
• Offer wheelchairs to patients with walking difficulties.
• Guide patients and visitors to registration desk.
• Escort visitors to security to obtain a visitor pass.
• Monitor waiting area and alert nurse if condition deteriorates.
• Round on waiting patients and visitors with updates and comfort items.
• Monitor waiting area and bathrooms for cleanliness.
• Stock blanket warmer and ensure wheelchairs are available.
• Help locate patients in waiting area for triage or treatment.
• Assist patients to triage or treatment areas when needed.

Skills

Customer service

Communication

Empathy

Teamwork

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Cone Health in Greensboro, NC, is seeking a Patient Concierge for the Emergency Department. This part-time role supports patients, guests and staff by monitoring waiting areas, providing updates and comfort items, and assisting clinical staff to let them focus on patient care.

The ideal candidate has strong customer service experience, excellent communication and empathy, and a high school diploma. Shifts are 3:00 PM–11:00 PM, Monday through Friday, with coverage split between two team members.