Emergency Department Greeter, 36 hours, 7p-7a

Griffin Health; Derby, Northern (CT, KY); Hybrid; USD 23,000 - 38,000; Full time

Job summary

Griffin Health in Derby, CT seeks an Emergency Department Greeter for the 7p-7a shift (36 hours). The role welcomes patients, families and visitors, answers questions, provides information and directs people in the emergency department waiting area, helping to create a caring yet efficient atmosphere.

The Greeter may perform light clerical tasks during patient encounters, handle quick registration, and assist with escorting patients, maintaining confidentiality and professionalism.

Qualifications

• At least one year of customer service experience.
• BLS is preferred.
• Must communicate courteously and effectively.

Responsibilities

• Cordially greets visitors and patients upon arrival and directs them accordingly.
• Assists in obtaining wheelchairs or other services as needed and escorts patients within the department.
• Demonstrates working knowledge of medical terminology.
• Maintains organization and completes daily assignments on time.
• Stays calm and functions during stressful situations.
• Inputs patient demographics into the computer promptly.
• Ensures patient ID bands are applied.
• Keeps a clean and safe work environment.
• Provides shift handoff to the incoming greeter.
• Assists in orientation of new personnel on the unit.

Skills

Customer service

Communication

Confidentiality

Job description

Emergency Department Greeter, 36 hours, 7p-7a

Job Category: Nursing Support

Requisition Number: EMERG005988

• Full-Time
• Hourly Range : $17.04 USD to $27.27 USD

Locations

Showing 1 location

Description

MAIN FUNCTION:

The Greeter welcomes and assists patients, their families and visitors entering the emergency department. Caregivers working in this capacity answer questions, provide information, and help direct patients and family members while they are in the emergency department waiting area, thus creating an atmosphere in the hospital that is caring, yet efficient.Caregivers in this role will also perform some clerical duties by preparing for the patient encounter through the quick registration process.

RESPONSIBILITIES & DUTIES:

• C ordially greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.
• Helps patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the department.
• Demonstrates a reasonable working knowledge of medical terminology.
• Demonstrates responsibility and capability to organize, prioritize and complete daily assignments on time.
• Remains calm and functions proficiently during stressful and/or emergency situations.
• Accurately and completely inputs patient’s demographic information into computer in timely fashion.
• Ensures that patient I.D. bands are applied as required.
• Maintains clean and safe working environment.
• Performs duties with minimal supervision.
• Provides shift hand off with oncoming patient greeter.
• Assists in orientation of new personnel assigned to unit.

REQUIREMENTS:

Mature, dependable, and caring individual who can communicate courteously and effectively with patients, families, visitors and staff. Must be able to maintain strict confidentiality of patient information. At least one year of customer service experience. BLS is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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