Emergency Department Registration Lead

Baptist Health Care; Pensacola (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Baptist Health Care in Pensacola, FL is seeking a Team Lead - Registration to manage registration workflows for Outpatient Departments and ensure accurate collection of demographics and insurance data for proper reimbursement. You will oversee registrars, resolve issues, and support patients with a high level of service.

The role requires knowledge of registration processes, EHR tools, and strong customer service skills to maintain efficient patient flow and accurate records in a hospital

Qualifications

• High School Diploma or Equivalent Required.
• 1 year relevant revenue cycle or customer service experience Required.

Responsibilities

• Greets all patients and visitors entering the facility, providing a professional, welcoming, and service oriented experience.
• Verifies insurance eligibility and benefits by reviewing insurance or managed care identification cards, confirming coverage.
• Calculates, communicates, and collects expected patient out-of-pocket costs using financial-estimation technology, including co-pays, deductibles, and coinsurance amounts.
• Operates and troubleshoots registration software and hardware, demonstrating working knowledge of electronic health record systems, insurance verification tools, and related equipment.
• Provides hospitality and concierge-level support, assists patients, families, and visitors with directions, information, and service needs to enhance the overall hospital experience.

Skills

Revenue cycle

Customer service

Education

High School Diploma or Equivalent

Tools

Registration software

EHR systems

Job description

Baptist Health Care in Pensacola, FL is seeking a Team Lead - Registration to manage registration workflows for Outpatient Departments and ensure accurate collection of demographics and insurance data for proper reimbursement. You will oversee registrars, resolve issues, and support patients with a high level of service.

The role requires knowledge of registration processes, EHR tools, and strong customer service skills to maintain efficient patient flow and accurate records in a hospital