Registration Representative I- Outpatient

Baptist Health Care; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Care in Pensacola, FL, is seeking a Registration Representative to perform outpatient registration, collect patient demographics and insurance information, and estimate patient financial responsibility using our registration and electronic health record systems.

As a first point of contact, you will greet patients, verify insurance, coordinate documentation with provider offices, and ensure a smooth, patient-centered experience while adhering to hospital policies and procedures.

Qualifications

• High School Diploma or Equivalent Required
• 6 months relevant revenue cycle or customer service experience Required

Responsibilities

• Greets patients and visitors, providing a welcoming experience and clear communication.
• Completes outpatient registrations with accurate demographics and insurance information.
• Verifies insurance eligibility and required documentation.
• Calculates, communicates, and collects expected out‑of‑pocket costs.
• Operates registration software and electronic health record systems.
• Coordinates with provider offices to obtain necessary clinical documentation.
• Resolves registration-related issues to promote a smooth patient flow.

Skills

Customer service

Revenue cycle

Job description

Pensacola, FL, United States and 1 more

Job Description

The Registration Representative performs a variety of data entry and general registration functions for outpatient departments within the facility. This role is responsible for accurately collecting patient demographic and insurance information to ensure appropriate reimbursement and timely claim submission. The registration representative uses available technology to provide clear, accurate estimates of patient financial responsibility and to collect expected out‑of‑pocket amounts. This position is responsible for following all registration and admitting policies and procedures. This role completes a variety of administrative and admitting tasks to facilitate the admission of patients of all ages. As one of the first points of contacts, this role provides exceptional customer service, acting as a resource for patients, families, and visitors and enhancing their experience through professional communication, hospitality, and supportive guidance during stressful situations.

Responsibilities

• Greets all patients and visitors entering the facility, providing a professional, welcoming, and service‑oriented experience. Communicates clearly and effectively with patients, visitors, and leadership.
• Completes all outpatient registrations accurately and efficiently through consistent monitoring of tracking boards, ensuring timely entry of patient demographics, insurance information, and required documentation in accordance with organizational and regulatory standards.
• Follows all patient identification policies and procedures.
• Verifies insurance eligibility and benefits by reviewing insurance or managed‑care identification cards, confirming coverage, and identifying any authorization requirements prior to service.
• Calculates, communicates, and collects expected patient out‑of‑pocket costs using financial‑estimation technology, including co‑pays, deductibles, and coinsurance amounts.
• Distributes required handouts and regulatory documents to patients or their representatives, ensuring understanding and compliance with hospital and legal requirements.
• Operates and troubleshoots registration software and hardware, demonstrating working knowledge of electronic health record systems, insurance verification tools, and related equipment.
• Provides hospitality and concierge‑level support, assisting patients, families, and visitors with directions, information, and service needs to enhance the overall hospital experience. Acts as a resource for patients and internal teams, addressing questions, resolving registration‑related issues, and promoting a positive, patient‑centered environment.
• Coordinates with provider offices to secure required clinical documentation including orders, authorizations, and medical necessity details to ensure all information is complete and available on the day of service, preventing delays in patient care.
• Collaborates proactively with ancillary departments such as Imaging, Lab, and Nursing to resolve registration, documentation, or scheduling issues, supporting smooth patient flow and minimizing service disruptions
• Engages and resolves registration quality alerts ensuring denial reductions.
• Works proactively and independently during downtimes or otherwise to ensure all Access function tasks are addressed.
• May be required to work at another location as needed and team members are responsible for their own transportation.

Qualifications

• High School Diploma or Equivalent Required
• 6 months relevant revenue cycle or customer service experience Required

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 11207
• Job Category Clerical
• Posting Date 10/21/2026, 03:50 PM
• Locations 123 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT
• Work Hours 0830-1700