Patient Access Specialist – Emergency Dept

Baptist Health Care; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Care in Pensacola, FL seeks an Registration Representative I for the Emergency Department to perform data entry, gather patient demographics and insurance information, and assist with hospital admissions and patient services.

Responsibilities include greeting patients, verifying coverage, calculating patient liabilities, updating records, and supporting clinical teams with real-time registration data. Prior revenue cycle or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 6 months relevant revenue cycle or customer service experience required.
• Ability to collect patient demographic and insurance data accurately.

Responsibilities

• Greets patients and visitors with a professional, welcoming, service-oriented approach.
• Completes initial Emergency registrations per policies.
• Verifies insurance eligibility and benefits by reviewing IDs.
• Calculates, communicates, and collects expected patient out-of-pocket costs.
• Distributes required documents to patients or representatives and ensures understanding.
• Operates and troubleshoots registration software and hardware; uses EHR systems.
• Provides hospitality and concierge-level support to patients and families.
• Ensures timely updates to patient demographics and insurance information.
• Monitors Emergency Department tracking boards for real-time accuracy.
• Addresses registration-related issues and denial reductions.

Skills

Data entry

Customer service

Registration software

Electronic health record

Education

High School Diploma or Equivalent

Tools

EHR systems

Insurance verification tools

Job description

Baptist Health Care in Pensacola, FL seeks an Registration Representative I for the Emergency Department to perform data entry, gather patient demographics and insurance information, and assist with hospital admissions and patient services.

Responsibilities include greeting patients, verifying coverage, calculating patient liabilities, updating records, and supporting clinical teams with real-time registration data. Prior revenue cycle or customer service experience is preferred.