Emergency Department Patient Relations Liaison Per Diem - Varied Weekends

Huntington Health; Pasadena (CA); On-site; USD 44,000 - 52,000; Part time

Job summary

Huntington Hospital is seeking an Emergency Department Patient Relations Liaison Per Diem to be the main point of contact for patients and families in the ED. The role focuses on proactive support, clear communication, and service recovery to enhance the patient experience.

You will collaborate with physicians, nurses, and other teams to remove barriers to care, create a welcoming environment, and support efficient department operations. Prior ED exposure and bilingual skills are preferred.

Qualifications

• One year of clinical patient care in an acute setting; CNA may substitute for experience.
• Bilingual in English and Spanish preferred.
• EPIC experience preferred.

Responsibilities

• Serve as the primary contact for patients and families in the ED.
• Support communication and service recovery throughout the department.
• Assist with removing barriers to care and ensuring a welcoming, compassionate patient experience.

Skills

Communication

Teamwork

Customer service

Patient experience knowledge

Education

High school diploma or equivalent

Certified Nursing Assistant (CNA)

Basic Life Support (BLS)

EMT preferred

Tools

EPIC

Job description

## Emergency Department Patient Relations Liaison Per Diem - Varied WeekendsApplylocations: Huntington Hospital - Pasadenatime type: Part timeposted on: Posted Todayjob requisition id: R-31629\\*\\* Internal Workers – Please log into your Workday account to apply \\*\\*### Huntington Hospital Employee Login**Expectations:**The Emergency Department (ED) Patient Relations Liaison serves as the primary point of contact for patients and families, providing proactive support, communication, and service recovery throughout the Emergency Department. This role partners closely with physicians, nurses, and interdisciplinary teams to remove barriers to care, enhance communication, and create a welcoming, compassionate patient experience while supporting efficient department operations. **EDUCATION:** High school diploma or equivalent required. **EXPERIENCE/TRAINING:**One year of prior experience in clinical patient care in an acute care setting (Current CNA may be substituted for the one year experience requirement).Emergency Medical Technician (EMT) preferred. Minimum two (2) years ED experience in Level II Trauma preferred.Some experience with EPIC preferred. Bilingual in English and Spanish preferred.**LICENSES/CERTIFICATIONS:** Required: Current Certified Nursing Assistant (CNA) issued by California Department of Public Health (CDPH) or equivalent. Current Basic Life Support Provider (BLS) issued by American Heart Association. **SKILLS:** Excellent communication, teamwork, and customer service skills. Knowledgeable in key tenants of patient experience and service recovery. Core Competencies in patient-centered care, compassionate communication, service excellence, emotional intelligence, de-escalation, collaboration, accountability, and integrity.Job Title: Emergency Department Patient Relations Liaison Per DiemDepartment: Patient ExperienceShift Duration: 8Primary Shift: DaysTime Type: Part timeLocation: 100 W California Blvd, Pasadena, CA 91105Pay Range: The estimated base rate for this position is $31.82 - $38.18.Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.