Patient Access Representative I Emergency Department PT, Evenings (3pm-11:30pm)

Huntington Health; Pasadena (CA); In loco; USD 85.411.000 - 89.716.000; Part-time

Descrizione del lavoro

Huntington Health in Pasadena, CA, is seeking a Patient Access Representative I to warmly welcome patients and guide them through the access to care process in the Emergency Room Registration workflow.

You will perform scheduling, pre-registration, financial clearance, eligibility verification, and act as the first point of contact for payers, physicians, and patients with a focus on accuracy and empathy.

Competenze

• High school diploma or equivalent required.
• Minimum 1 year Customer Service experience required.
• Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

Mansioni

• Provide patients with a welcoming experience and facilitate access to care.
• Perform scheduling, pre-registration, financial clearance, referrals, authorizations and financial counseling.
• Handle patient arrival and registration across Inpatient, Outpatient and Emergency Services.
• Verify insurance eligibility, benefits, and authorization requirements with accuracy.
• Determine patient liability and collect co-pays and deposits as needed.

Conoscenze

Typing 35 wpm

Customer service

Interpersonal communication

Written & oral communication

Formazione

High school diploma or equivalent

Associate Degree/College Diploma in Hospital Administration or equivalent

Descrizione del lavoro

**Expectations:**Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health. **EDUCATION:** High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred. **EXPERIENCE/TRAINING:** Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred. **SKILLS:** Typing 35 wpm required. Must pass competency tests on a regular basis. Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served. Must have the ability to promote positive customer service while working in a highly demanding and complex environment. Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.Job Title: Patient Access Representative IDepartment: Emergency Room RegistrationShift Duration: 8Primary Shift: EveningsTime Type: Part timeLocation: 100 W California Blvd, Pasadena, CA 91105Pay Range: The estimated base rate for this position is $25.00 - $31.31.Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.