Emergency Department Experience Advocate

Pasadena Hospital Association, LTD dba Huntington Health; United States; Vor Ort; USD 44.000 - 53.000; Teilzeit

Zusammenfassung

Huntington Health is seeking an Emergency Department Patient Relations Liaison (Per Diem) in Pasadena, CA. The role focuses on proactive support, clear communication, and service recovery for patients and families in the ED.

You will collaborate with physicians, nurses, and care teams to remove barriers to care, enhance the patient experience, and help ensure efficient ED operations while maintaining compassionate service.

Qualifikationen

• High school diploma required.
• Minimum 3 years in customer service or related field.
• 2+ years in acute care or ED setting preferred.
• Bilingual in English and Spanish preferred.
• Some EPIC experience preferred.

Aufgaben

• Serve as primary point of contact for patients and families in the Emergency Department.
• Provide proactive support, communication, and service recovery.
• Collaborate with physicians, nurses and interdisciplinary teams to remove barriers to care.
• Contribute to a welcoming, compassionate patient experience and efficient department operations.

Kenntnisse

Customer service

Communication

Teamwork

Patient experience

Ausbildung

High school diploma

BLS certification (preferred)

Tools

EPIC experience

Jobbeschreibung

Huntington Health is seeking an Emergency Department Patient Relations Liaison (Per Diem) in Pasadena, CA. The role focuses on proactive support, clear communication, and service recovery for patients and families in the ED.

You will collaborate with physicians, nurses, and care teams to remove barriers to care, enhance the patient experience, and help ensure efficient ED operations while maintaining compassionate service.