Emergency Department Patient Experience Champion

OhioHealth Corporation; Florida; Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

OhioHealth Corporation is seeking a Service Excellence Ambassador to provide outstanding service to patients, families, visitors and associates. The role focuses on information exchange, patient advocacy and facilitating communication while maintaining confidentiality across the hospital environment.

The position requires a Bachelor’s Degree and at least two years in a consumer advocacy or service role, with an evening shift and a 40-hour workweek in a health system that emphasizes safety,

Formación

• Bachelor’s Degree required.
• Minimum Two Years of Experience in a consumer advocacy or service role.
• Knowledge of confidentiality, interpersonal communication and hospital terminology.

Responsabilidades

• Provide information to visitors/patients regarding location, condition and treatment progress while maintaining confidentiality.
• Communicate between patient, family and hospital staff.
• Advocate by investigating and expediting admission and other delays.
• Resolve problems and escalate when necessary.
• Respond to special needs and ensure they are met.
• Greet, direct and escort visitors/patients; assist with wheelchairs when needed.
• Answer multi-line phone and transfer callers to appropriate location.
• Oversee information desks and lobbies for cleanliness and order.

Conocimientos

Customer service

Communication

Conflict resolution

Educación

Bachelor’s Degree

Descripción del empleo

OhioHealth Corporation is seeking a Service Excellence Ambassador to provide outstanding service to patients, families, visitors and associates. The role focuses on information exchange, patient advocacy and facilitating communication while maintaining confidentiality across the hospital environment.

The position requires a Bachelor’s Degree and at least two years in a consumer advocacy or service role, with an evening shift and a 40-hour workweek in a health system that emphasizes safety,