Patient Access Representative

Cleveland Clinic; Mayfield Heights (OH); On-site; USD 22,000 - 34,000; Full time

Job summary

Cleveland Clinic Hillcrest Hospital in Mayfield Heights is seeking a Patient Access Representative to provide efficient registration and patient flow in the Emergency Department. You will handle insurance eligibility, collect co-pays, and guide patients through self-screening and scheduling, with on-site EPIC training and opportunities to grow within the system.

Caregivers hired for Hillcrest may float to Mentor Hospital as staffing needs arise, with multiple part-time and full-time openings on

Qualifications

• High school diploma or GED required; customer-facing experience preferred.
• Knowledge of medical terminology to understand physician orders.
• Basic PC software skills and ability to use multiple data systems.

Responsibilities

• Register patients and collect demographics, insurance and payment information.
• Cross-train to staff all patient access areas (front desk, admitting, ED, cash register).
• Act as a Super User and train new caregivers.

Skills

Customer service

Medical terminology

PC software

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic EHR

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative

Location

Mayfield Hts

Facility

Hillcrest Hospital

Job Code

U99943

Shift

Evenings

Schedule

3:30pm-10:00pm/9:00am-3:30pm

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

Please note that caregivers hired to work as a Patient Access Representative at Hillcrest are expected to float to Mentor Hospital as staffing needs arise.

The team at Hillcrest has multiple openings/hours. Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 am-4:30 pm on-site at Hillcrest Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

Current openings:

• Part time days 9:00 am-3:30 pm
• Part time evenings 3:00 pm-9:30 pm
• Part time evenings. 3:30 pm-10:00 pm
• Part time evenings 4:30pm-11pm
• Part time nights. 10:00 pm-6:30 am.
• Full time nights 9:30pm-6am

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.