Patient Access Representative

ccf; Cleveland (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Cleveland Clinic Health System invites applications for a Patient Access Representative at the Main Campus in Cleveland. This role handles registration, insurance eligibility, and co-payment collection in the Emergency Department, ensuring a smooth patient flow from entry to discharge.

The position requires strong communication, accuracy, and the ability to work nights with a rotating shift. Opportunities exist to grow within a leading healthcare organization.

Qualifications

• Minimum qualifications include a high school diploma or GED with customer-facing experience.
• Knowledge of medical terminology to understand physician orders or coursework completed within one year.
• Basic PC software ability and use of multiple data systems; strong communication skills.

Responsibilities

• Register patients and collect demographics, insurance, and financial information.
• Crosstrain to staff front desk, admitting office, ED, and cash register areas.
• Train new team members and assist during new process implementations.
• Serve as Super User and train caregivers on systems and processes.
• Provide registration and cash collection access in Epic.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Medical terminology knowledge

PC software basics

Education

High School Diploma/GED

Associates degree

Bachelor's degree

Tools

Epic

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title: Patient Access Representative

Location: Cleveland

Facility: Cleveland Clinic Main Campus

Department: ED Registration-Main Campus Hospital

Job Code: U99943

Shift: Evenings

Schedule: 5:00pm-11:30pm

Job Summary

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works nights, 11:00pm-7:30am. Rotating weekends and holidays. Shift is on a 6-week rotation between Sunday-Saturday.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Act as a resource for training of new team members and during the implementation of new processes
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in a customer-facing role OR A ssociate's Degree and one year of experience OR Bachelor's Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Excellent communication, organizational and interpersonal skills

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.