Emergency Department Patient Liaison - Night Shift

Baystate Noble Hospital; Springfield (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid Time Off

Job summary

Baystate Health is seeking a Patient Liaison for the Emergency Department at Baystate Medical Center in Springfield, MA. You will greet patients, coordinate with care teams, and provide updates to families during night shifts on a 36-hour weekly schedule.

Role emphasizes compassionate patient care, communication, and collaboration with physicians, nurses, and interdisciplinary teams to ensure smooth operations and a positive patient experience.

Qualifications

• GED or HiSET required.
• Excellent communication and interpersonal skills.
• Ability to coordinate with care teams.
• Comfort with night shifts.

Responsibilities

• Greet and assist patients, families, and visitors, providing directions, information, and guidance throughout the Emergency Department.
• Serve as a liaison between patients, families, and care teams to ensure timely and accurate communication.
• Conduct regular rounds in waiting and treatment areas to identify needs, provide updates, and address concerns.
• Promote a welcoming, supportive environment while delivering compassionate, age-appropriate care.
• Manage challenging interactions professionally using effective communication and de-escalation techniques.
• Coordinate discharge transportation, arrange escorts, and assist with virtual communication between patients and families.
• Support department operations through teamwork, respectful communication, and timely escalation of patient concerns.

Skills

Communication

Customer service

Coordination

De-escalation

Teamwork

Education

GED or HiSET

Tools

Basic IT skills

Job description

Baystate Health is seeking a Patient Liaison for the Emergency Department at Baystate Medical Center in Springfield, MA. You will greet patients, coordinate with care teams, and provide updates to families during night shifts on a 36-hour weekly schedule.

Role emphasizes compassionate patient care, communication, and collaboration with physicians, nurses, and interdisciplinary teams to ensure smooth operations and a positive patient experience.