Emergency Department Medical Support Associate

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Minneapolis seeks a Medical Support Assistant to support the Emergency Department within the Health Administration Service.

The role focuses on receipt, intake, and indexing of health and administrative information using VA applications and multiple computer systems. Responsibilities include scheduling, patient data handling, insurance verification, and coordinating care with internal and external staff, while maintaining patient privacy and providing

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Strong customer service skills with the ability to address concerns and resolve issues.
• Ability to communicate effectively with diverse patients and healthcare staff.
• Comfort with operating office software and multiple computer systems.

Responsibilities

• Schedule and reschedule patient appointments in accordance with scheduling guidelines.
• Interview patients to collect information and clarify appointment details.
• Verify and update demographics and insurance information in records.
• Assist in processing requests and coordinating care with internal and external providers.

Skills

Medical terminology

Customer service

Communication

Office automation

Education

High School Diploma or GED

Tools

ICB system

Electronic Health Records (EHR)

VA Applications

Job description

The U.S. Department of Veterans Affairs in Minneapolis seeks a Medical Support Assistant to support the Emergency Department within the Health Administration Service.

The role focuses on receipt, intake, and indexing of health and administrative information using VA applications and multiple computer systems. Responsibilities include scheduling, patient data handling, insurance verification, and coordinating care with internal and external staff, while maintaining patient privacy and providing