Medical Support Assistant - Surgical Care

Veterans Health Administration

Minneapolis (MN)

On-site

USD 39,000 - 63,000

Full time

5 days ago

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Job summary

The Medical Support Assistant role at Veterans Health Administration in Minneapolis, MN supports the Surgery Care Service Line. This entry-level position involves answering phones, greeting patients, scheduling appointments, entering provider orders and verifying demographics in VA systems, while coordinating transfers and assisting clinical staff.

Work hours are Monday through Friday, 7:30am–4:00pm; telework is not available, and the role requires accurate data handling, patient interaction,

Job description

Medical Support Assistant - Surgical Care

Department: Department of Veterans Affairs

This is at the entry level of the MSA position. The incumbent serves as a Medical Support Assistant in the Surgery Care Service Line. S/he works at the U.S. Department of Veterans Affairs (VA) Health Care Center, Minneapolis, MN.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position are, but not limited to: MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes.

Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.

Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employees). Will interface with personal computer (PC) applications as well as numerous VistA and other VA applications. The incumbent sets and adjusts short-term priorities.

Assures timely accomplishment of the workload. Performs a variety of administrative functions which support clinic/program operations including but not limited receiving/relaying incoming and outgoing telephone messages, receiving and directing patients and visitors, answering routine inquiries, scheduling appointments, managing consults, and maintaining supplies. Promotes team building and improves business practices.

Collects and compiles information as needed to carry out the work of the clinic, program or department. Follows established clinic and appointment scheduling business rules including but not limited to consultations, scheduling, electronic wait lists, recall reminder, encounter action required reports, insurance capture, AudioCare, and missed opportunities. Is aware of safety concerns, regulations, policies and procedures, and employs appropriate safety practices.

Routinely and timely shares pertinent information. Accepts other ideas and integrates appropriate ones into practices. Uses email communication as well as verbal communication in an appropriate manner. Refers all questions requiring immediate medical attention to appropriate health care team members. Fields and resolves customer complaints. Refers more serious unresolved complaints to a higher-level supervisor.

Work Schedule: Monday thru Friday, 7:30am-4:00pm Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $38522 – $62896/yr.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.