Emergency Department Family Concierge Ambassador

Texas Children's Hospital; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Texas Children's Hospital seeks an Ambassador to deliver concierge services to patients and families in a fast-paced hospital environment. You will identify needs, provide resources, and coordinate reservations, lodging and transportation while guiding families to in-house services.

Fluency in Spanish is preferred to help communicate with diverse families. You will work to ensure patient satisfaction, collaborate with hospital teams, and contribute to family-friendly programs that support care

Qualifications

• Requires a High School Diploma or GED.
• Minimum 3 years of related customer service experience.
• Spanish speaking preferred; policy covers communicating with patients and families with a language barrier.

Responsibilities

• Provides concierge services to patients and families.
• Identifies needs and develops resources to address those needs.
• Contacts out-of-town families to assess needs and offers referrals.
• Assists families with lodging, transportation, and reservations; informs about hospital services.
• Works with Ronald McDonald House to assist families of ICU patients.
• Delivers patient and family activities and maintains supplies.
• Develops programs for siblings during visits and ensures customer satisfaction.
• Trains staff on appropriate referrals to Guest Services.
• Communicates with families bilingually to provide accurate information.

Skills

Customer service

Spanish language skills

Education

High school diploma or GED

Job description

Texas Children's Hospital seeks an Ambassador to deliver concierge services to patients and families in a fast-paced hospital environment. You will identify needs, provide resources, and coordinate reservations, lodging and transportation while guiding families to in-house services.

Fluency in Spanish is preferred to help communicate with diverse families. You will work to ensure patient satisfaction, collaborate with hospital teams, and contribute to family-friendly programs that support care