Ambassador - Emergency Department

Texas Children's; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Texas Children’s Hospital is seeking an Ambassador to deliver concierge services and support to patients and families in a fast-paced setting. You will identify needs, coordinate lodging and transportation, and connect families with Social Services, Family Relations, and Child Life resources.

Bilingual communication is valued to ensure understanding and compassionate care. Responsibilities include collaborating with hospital staff, organizing activities for waiting areas, and developing

Qualifications

• HS diploma or GED required.
• 3 years related customer service experience preferred.
• Spanish speaking preferred.

Responsibilities

• Provides concierge services to patients and families.
• Identifies needs within patient and family population and develops handouts/web resources to address those needs.
• Contacts out-of-town families to assess needs and provides referrals to resources.
• Assists families with reservations, lodging and transportation needs; informs families of hospital services and contacts appropriate departments.
• Supports families with staying arrangements with Ronald McDonald House for ICU patients.
• Provides patient and family activities for waiting areas and maintains supplies.
• Develops programs for siblings during visits.
• Works with patients, families and staff to ensure customer satisfaction.
• Develops staff training to improve referrals to Guest Services.
• Communicates with families bilingually to provide accurate information and ensure understanding.
• Seeks out families to provide personal attention, evidenced by feedback.
• Documents issues raised by families and communicates to staff.
• Develops new customer service initiatives for units and hospital wide.
• Coordinates holidays and other activities for patients and families.

Skills

Customer service

Bilingual communication

Education

High School Diploma or GED

Job description

At Texas Children's Hospital, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

We are searching for an Ambassador - someone who works well in a fast-paced setting.

In this position, you will help meet the unique needs of patients and families at Texas Children's Hospital, including transportation and lodging assistance, problem resolution, as well as patient and family programming.

Think you've got what it takes?

• Provides concierge services to patients and families.
• Identifies needs within patient and family population and develops handouts/ website resources to address those needs, as evidenced by supervisor observation.
• Contacts out-of-town families to assess needs and provides referrals to appropriate resources.
• Assists families with obtaining reservations, lodging and transportation needs. Informs families of services available within hospital (Social Services, Family Relations, and Child Life) and contacts appropriate departments to assist families.
• Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units.
• Provides patient and family activities for waiting areas and ensures that supplies are maintained.
• Develops and implements programs for siblings during patient and family visits.
• Work with patients, families and staff to ensure customer satisfaction.
• Develops and implements staff training to ensure appropriate referral to Guest Services.
• Communicates with families bilingually to provide accurate information and ensure families understanding.
• Actively seeks out families to provide a high level of personal attention, as evidenced by family reports and supervisor observation.
• Documents and communicates to appropriate staff members issues raised by families.
• Works with staff to develop new customer service initiatives for individual units and hospital wide.
• Coordinates holidays and other activities for patients and families.

• Required H.S. Diploma or GED
• Required 3 years related customer service experience
• Spanish speaking preferred and tracked as defined Communicating with Patients and Families with a Language Barrier Policy

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.