Ambassador - Emergency Department (Part-Time)

Texas Children's; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Children's Hospital is seeking an Ambassador to provide concierge services to patients and families, translating information and coordinating lodging, transportation, and referrals. You will engage with out-of-town families, collaborate with Social Services and Child Life, and coordinate activities for patients and families in a fast-paced hospital setting.

Ideal candidates have a HS diploma and at least 3 years in customer service, with Spanish-speaking ability preferred.

Qualifications

• Required HS Diploma or GED.
• Required 3 years related customer service experience.
• Spanish speaking preferred and tracked as defined Communicating with Patients and Families with a Language Barrier Policy.

Responsibilities

• Provide concierge services to patients and families.
• Identify needs within patient and family population and develop handouts/web resources to address those needs.
• Contact out-of-town families to assess needs and provide referrals.
• Assist families with reservations, lodging and transportation; inform families of hospital services.
• Work with Ronald McDonald House to assist families of patients in intensive care units.
• Provide patient and family activities for waiting areas and ensure supplies are maintained.
• Develop and implement programs for siblings during visits.
• Collaborate with patients, families and staff to ensure customer satisfaction.
• Develop and implement staff training to ensure appropriate referrals to Guest Services.
• Communicate with families bilingually to provide accurate information.
• Actively seek out families to provide high level personal attention.
• Document and communicate issues raised by families to staff.
• Work with staff to develop new customer service initiatives for units and hospital-wide.
• Coordinate holidays and other activities for patients and families.

Skills

Customer service

Spanish language

Education

High School Diploma or GED

Job description

At Texas Children's Hospital, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

We are searching for an Ambassador - someone who works well in a fast-paced setting.

In this position, you will help meet the unique needs of patients and families at Texas Children's Hospital, including transportation and lodging assistance, problem resolution, as well as patient and family programming.

Think you've got what it takes?

• Provides concierge services to patients and families.
• Identifies needs within patient and family population and develops handouts/ website resources to address those needs, as evidenced by supervisor observation.
• Contacts out-of-town families to assess needs and provides referrals to appropriate resources.
• Assists families with obtaining reservations, lodging and transportation needs. Informs families of services available within hospital (Social Services, Family Relations, and Child Life) and contacts appropriate departments to assist families.
• Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units.
• Provides patient and family activities for waiting areas and ensures that supplies are maintained.
• Develops and implements programs for siblings during patient and family visits.
• Work with patients, families and staff to ensure customer satisfaction.
• Develops and implements staff training to ensure appropriate referral to Guest Services.
• Communicates with families bilingually to provide accurate information and ensure families understanding.
• Actively seeks out families to provide a high level of personal attention, as evidenced by family reports and supervisor observation.
• Documents and communicates to appropriate staff members issues raised by families.
• Works with staff to develop new customer service initiatives for individual units and hospital wide.
• Coordinates holidays and other activities for patients and families.

• Required H.S. Diploma or GED
• Required 3 years related customer service experience
• Spanish speaking preferred and tracked as defined Communicating with Patients and Families with a Language Barrier Policy

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.