Ambassador - Emergency Department

Texas Children's Hospital; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Texas Children’s Hospital is seeking an Ambassador to assist patients and families with concierge services, lodging and transportation coordination, and resource referrals. The role involves bilingual communication, liaising with Social Services, Family Relations, and Child Life, and developing programs to enhance family experiences within the hospital setting.

Responsibilities include coordinating with Ronald McDonald House, creating family-friendly activities, and ensuring high levels of

Qualifications

• HS Diploma or GED required.
• 3 years related customer service experience required.
• Spanish speaking preferred under policy.

Responsibilities

• Provides concierge services to patients and families.
• Identifies needs within patient and family population and develops handouts/ website resources to address those needs.
• Contacts out-of-town families to assess needs and provides referrals to appropriate resources.
• Assists families with obtaining reservations, lodging and transportation needs; informs families of services available within hospital and contacts appropriate departments.
• Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units.
• Provides patient and family activities for waiting areas and ensures that supplies are maintained.
• Develops and implements programs for siblings during patient and family visits.
• Works with patients, families and staff to ensure customer satisfaction.
• Develops and implements staff training to ensure appropriate referral to Guest Services.
• Communicates with families bilingually to provide accurate information and ensure families understanding.
• Acts to provide high level of personal attention, as evidenced by family reports and supervisor observation.
• Documents and communicates issues raised by families to appropriate staff members.
• Works with staff to develop new customer service initiatives for units and hospital wide.
• Coordinates holidays and other activities for patients and families.

Skills

Customer service experience

Bilingual (Spanish)

Communication skills

Education

High School Diploma or GED

Job description

Job Description

At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. We are searching for an Ambassador — someone who works well in a fast-paced setting. In this position, you will help meet the unique needs of patients and families at Texas Children's Hospital, including transportation and lodging assistance, problem resolution, as well as patient and family programming.

Responsibilities

• Provides concierge services to patients and families.
• Identifies needs within patient and family population and develops handouts/ website resources to address those needs, as evidenced by supervisor observation.
• Contacts out-of-town families to assess needs and provides referrals to appropriate resources.
• Assists families with obtaining reservations, lodging and transportation needs. Informs families of services available within hospital (Social Services, Family Relations, and Child Life) and contacts appropriate departments to assist families.
• Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units.
• Provides patient and family activities for waiting areas and ensures that supplies are maintained.
• Develops and implements programs for siblings during patient and family visits.
• Work with patients, families and staff to ensure customer satisfaction.
• Develops and implements staff training to ensure appropriate referral to Guest Services.
• Communicates with families bilingually to provide accurate information and ensure families understanding.
• Actively seeks out families to provide a high level of personal attention, as evidenced by family reports and supervisor observation.
• Documents and communicates to appropriate staff members issues raised by families.
• Works with staff to develop new customer service initiatives for individual units and hospital wide.
• Coordinates holidays and other activities for patients and families.

Qualifications

• Required H.S. Diploma or GED
• Required 3 years related customer service experience
• Spanish speaking preferred and tracked as defined Communicating with Patients and Families with a Language Barrier Policy

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the‑art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.