Emergency Department Concierge

Singing River Health System Gulfport; Ocean Springs (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

Singing River Ocean Springs Hospital is seeking an Emergency Room Ambassador to enhance the patient and family experience in the ED. You will greet visitors, assist with directions, and help ensure communication and needs are met throughout the visit.

The role requires excellent communication, high energy, and the ability to work in a busy setting. Prior healthcare or customer service experience is preferred; bilingual skills are a plus, and de-escalation training is expected by orientation.

Qualifications

• High School diploma or GED required.
• Bilingual skills preferred.
• Clinical/Nursing/EMT background preferred.

Responsibilities

• Greet patients and visitors and provide information and directions within the ED.
• Escort and direct guests to their destination and assist with comfort needs.
• Rounding on patient care and waiting areas to enhance the hospital experience.
• Communicate effectively with patients, families, and staff in high-stress environments.

Skills

Customer service

Communication

Bilingual (preferred)

De-escalation awareness

Education

High School diploma or GED

Bilingual skills preferred

Clinical/Nursing/EMT background preferred

Job description

Singing River Ocean Springs Hospital is seeking an Emergency Room Ambassador to enhance the patient and family experience in the ED. You will greet visitors, assist with directions, and help ensure communication and needs are met throughout the visit.

The role requires excellent communication, high energy, and the ability to work in a busy setting. Prior healthcare or customer service experience is preferred; bilingual skills are a plus, and de-escalation training is expected by orientation.