Patient & Family Concierge — Fast-Paced ED

Texas Children's; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Children's Hospital is seeking an Ambassador to provide concierge services to patients and families, translating information and coordinating lodging, transportation, and referrals. You will engage with out-of-town families, collaborate with Social Services and Child Life, and coordinate activities for patients and families in a fast-paced hospital setting.

Ideal candidates have a HS diploma and at least 3 years in customer service, with Spanish-speaking ability preferred.

Qualifications

• Required HS Diploma or GED.
• Required 3 years related customer service experience.
• Spanish speaking preferred and tracked as defined Communicating with Patients and Families with a Language Barrier Policy.

Responsibilities

• Provide concierge services to patients and families.
• Identify needs within patient and family population and develop handouts/web resources to address those needs.
• Contact out-of-town families to assess needs and provide referrals.
• Assist families with reservations, lodging and transportation; inform families of hospital services.
• Work with Ronald McDonald House to assist families of patients in intensive care units.
• Provide patient and family activities for waiting areas and ensure supplies are maintained.
• Develop and implement programs for siblings during visits.
• Collaborate with patients, families and staff to ensure customer satisfaction.
• Develop and implement staff training to ensure appropriate referrals to Guest Services.
• Communicate with families bilingually to provide accurate information.
• Actively seek out families to provide high level personal attention.
• Document and communicate issues raised by families to staff.
• Work with staff to develop new customer service initiatives for units and hospital-wide.
• Coordinate holidays and other activities for patients and families.

Skills

Customer service

Spanish language

Education

High School Diploma or GED

Job description

Texas Children's Hospital is seeking an Ambassador to provide concierge services to patients and families, translating information and coordinating lodging, transportation, and referrals. You will engage with out-of-town families, collaborate with Social Services and Child Life, and coordinate activities for patients and families in a fast-paced hospital setting.

Ideal candidates have a HS diploma and at least 3 years in customer service, with Spanish-speaking ability preferred.