Bilingual Emergency Department Family Concierge

Texas Children's; Houston (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Texas Children’s Hospital is seeking an Ambassador to deliver concierge services and support to patients and families in a fast-paced setting. You will identify needs, coordinate lodging and transportation, and connect families with Social Services, Family Relations, and Child Life resources.

Bilingual communication is valued to ensure understanding and compassionate care. Responsibilities include collaborating with hospital staff, organizing activities for waiting areas, and developing

Formación

• HS diploma or GED required.
• 3 years related customer service experience preferred.
• Spanish speaking preferred.

Responsabilidades

• Provides concierge services to patients and families.
• Identifies needs within patient and family population and develops handouts/web resources to address those needs.
• Contacts out-of-town families to assess needs and provides referrals to resources.
• Assists families with reservations, lodging and transportation needs; informs families of hospital services and contacts appropriate departments.
• Supports families with staying arrangements with Ronald McDonald House for ICU patients.
• Provides patient and family activities for waiting areas and maintains supplies.
• Develops programs for siblings during visits.
• Works with patients, families and staff to ensure customer satisfaction.
• Develops staff training to improve referrals to Guest Services.
• Communicates with families bilingually to provide accurate information and ensure understanding.
• Seeks out families to provide personal attention, evidenced by feedback.
• Documents issues raised by families and communicates to staff.
• Develops new customer service initiatives for units and hospital wide.
• Coordinates holidays and other activities for patients and families.

Conocimientos

Customer service

Bilingual communication

Educación

High School Diploma or GED

Descripción del empleo

Texas Children’s Hospital is seeking an Ambassador to deliver concierge services and support to patients and families in a fast-paced setting. You will identify needs, coordinate lodging and transportation, and connect families with Social Services, Family Relations, and Child Life resources.

Bilingual communication is valued to ensure understanding and compassionate care. Responsibilities include collaborating with hospital staff, organizing activities for waiting areas, and developing