Emergency Department Ambassador - Full Time

Singing River Health System Gulfport; Ocean Springs (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

Singing River Ocean Springs Hospital is seeking an Emergency Room Ambassador to enhance the patient and family experience in the ED. You will greet visitors, assist with directions, and help ensure communication and needs are met throughout the visit.

The role requires excellent communication, high energy, and the ability to work in a busy setting. Prior healthcare or customer service experience is preferred; bilingual skills are a plus, and de-escalation training is expected by orientation.

Qualifications

• High School diploma or GED required.
• Bilingual skills preferred.
• Clinical/Nursing/EMT background preferred.

Responsibilities

• Greet patients and visitors and provide information and directions within the ED.
• Escort and direct guests to their destination and assist with comfort needs.
• Rounding on patient care and waiting areas to enhance the hospital experience.
• Communicate effectively with patients, families, and staff in high-stress environments.

Skills

Customer service

Communication

Bilingual (preferred)

De-escalation awareness

Education

High School diploma or GED

Bilingual skills preferred

Clinical/Nursing/EMT background preferred

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift: 9:00am - 9:00pm, rotating every other weekend. Location: Singing River Ocean Springs Hospital

Job Description Summary

Job Description Position Overview: The Emergency Room Ambassador is an attentive employee focused on making a visit to the Emergency Department as comfortable as possible by engaging patient and family members to ensure communication and personal needs are met for the entirety of the visit.

This individual will have the ability to influence the overall hospital experience by their interactions that include greeting, offering assistance, escorting/directing guests to their destination, rounding on patient care and waiting areas and providing information and assistance. The Emergency Room Ambassador is a dedicated, customer service minded, polite, helpful, and responsible. He/She must possess excellent communication and customer service skills; high energy and enthusiasm; and an ability to work well in busy, demanding situations while maintaining a high level of customer service; able to adapt communication and interaction to age-specific needs and high-stress situations. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

• High School diploma, or GED, required.
• Bilingual skills preferred.
• Clinical / Nursing / EMT background preferred.

License

N/A

Certifications

• Must have de-escalation training completed by the end of position orientation (90 days);
• must have appropriate level of de-escalation training.

Experience

• Previous work in a healthcare setting preferred.
• Previous customer service experience preferred.

Reports to: Emergency Department Manager or Director, as assigned

Supervises: None

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involved using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.