ED Patient Experience Concierge

Singing River Health System; Ocean Springs (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

The Emergency Room Ambassador at Singing River Ocean Springs Hospital plays a pivotal role in making ER visits comfortable by greeting patients and families, offering directions and support, and ensuring clear communication throughout the visit. The role emphasizes customer service, energy, and responsiveness in busy hospital environments.

Applicants should have a high school diploma or GED; bilingual skills are preferred.

Qualifications

• High School diploma or GED required; bilingual skills preferred.
• Previous work in healthcare or customer service is preferred.
• Experience with de-escalation and strong communication skills are important.

Responsibilities

• Greet patients and families and assist with directions and information.
• Escort guests to destinations and round on waiting areas to support comfort and flow.
• Maintain professional, friendly demeanor and communicate clearly in high-stress situations.

Skills

Customer service

Communication

Bilingual

Education

High School diploma or GED

Job description

The Emergency Room Ambassador at Singing River Ocean Springs Hospital plays a pivotal role in making ER visits comfortable by greeting patients and families, offering directions and support, and ensuring clear communication throughout the visit. The role emphasizes customer service, energy, and responsiveness in busy hospital environments.

Applicants should have a high school diploma or GED; bilingual skills are preferred.