ED Patient Concierge

Singing River Healthcare Academy; Ocean Springs (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Singing River Health System is seeking an Emergency Department Ambassador in Ocean Springs, MS to enhance patient and family experiences by greeting guests, directing them to services, and facilitating clear communication throughout the visit.

The role requires excellent communication, a high-energy customer service mindset, and the ability to perform effectively in a busy, high-stress environment while remaining patient-focused.

Qualifications

• High School diploma or GED required.
• Bilingual skills preferred.
• Clinical/Nursing/EMT background preferred.
• Must have de-escalation training completed by end of orientation (90 days).

Responsibilities

• Greet patients and visitors to create a welcoming environment.
• Escort/direct guests to destinations within the ED.
• Conduct rounds in patient care and waiting areas to anticipate needs.
• Provide information and assistance to patients, families, and staff.

Skills

Communication skills

Customer service

De-escalation training

Bilingual (preferred)

Education

High School diploma or GED

Tools

MS Outlook

Microsoft Word

Job description

Singing River Health System is seeking an Emergency Department Ambassador in Ocean Springs, MS to enhance patient and family experiences by greeting guests, directing them to services, and facilitating clear communication throughout the visit.

The role requires excellent communication, a high-energy customer service mindset, and the ability to perform effectively in a busy, high-stress environment while remaining patient-focused.