Emergency Department Ambassador - Full Time

Singing River Health System; Ocean Springs (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

The Emergency Room Ambassador at Singing River Ocean Springs Hospital plays a pivotal role in making ER visits comfortable by greeting patients and families, offering directions and support, and ensuring clear communication throughout the visit. The role emphasizes customer service, energy, and responsiveness in busy hospital environments.

Applicants should have a high school diploma or GED; bilingual skills are preferred.

Qualifications

• High School diploma or GED required; bilingual skills preferred.
• Previous work in healthcare or customer service is preferred.
• Experience with de-escalation and strong communication skills are important.

Responsibilities

• Greet patients and families and assist with directions and information.
• Escort guests to destinations and round on waiting areas to support comfort and flow.
• Maintain professional, friendly demeanor and communicate clearly in high-stress situations.

Skills

Customer service

Communication

Bilingual

Education

High School diploma or GED

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift:

9:00am - 9:00pm, rotating every other weekend.

Location:

Singing River Ocean Springs Hospital

Job Description Summary

Job Description

Position Overview:
The Emergency Room Ambassador is an attentive employee focused on making a visit to the EmergencyDepartment as comfortable as possible by engaging patient and family members to ensurecommunication and personal needs are met for the entirety of the visit. This individual will have theability to influence the overall hospital experience by their interactions that include greeting, offering assistance, escorting/directing guests to their destination, rounding on patient care and waiting areasand providing information and assistance. The Emergency Room Ambassador is a dedicated, customer service minded, polite, helpful, and responsible. He/She must possess excellent communication andcustomer service skills; high energy and enthusiasm; and an ability to work well in busy, demanding situations while maintaining a high level of customer service; able to adapt communication andinteraction to age-specific needs and high-stress situations.

Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:
High School diploma, or GED, required. Bilingual skills preferred. Clinical / Nursing / EMT backgroundpreferred.

License:
N/A

Certifications:
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience:
Previous work in a healthcare setting preferred. Previous customer service experience preferred.

Reports to:
Emergency Department Manager or Director, as assigned

Supervises:
None

Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.