Emergency Department Care Coordinator

bmc; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Boston Medical Center is seeking an ED Unit Coordinator for the Adult Emergency Department. This role supports the clinical team by managing clerical tasks, patient information, and front desk operations to ensure efficient patient and family interactions.

The coordinator will greet patients, greet families, answer inquiries, and help triage calls within the unit protocol while coordinating transportation, appointments, and unit communications.

Qualifications

• Experience in a fast-paced hospital environment.
• Strong interpersonal and communication skills.
• Ability to handle confidential information.

Responsibilities

• Greet and direct patients, families, visitors and staff in a courteous manner.
• Coordinate front desk/office support services and perform clerical duties.
• Answer phone calls and inquiries promptly, routing to the correct personnel when needed.
• Update patient information in computer systems and print reports as required.
• Assist in patient arrival, admission, discharge and basic logistics under supervision.

Skills

Customer service

Clerical skills

Communication

Multitasking

Job description

Boston Medical Center is seeking an ED Unit Coordinator for the Adult Emergency Department. This role supports the clinical team by managing clerical tasks, patient information, and front desk operations to ensure efficient patient and family interactions.

The coordinator will greet patients, greet families, answer inquiries, and help triage calls within the unit protocol while coordinating transportation, appointments, and unit communications.