Emergency Department Unit Coordinator

Boston Medical Center; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Boston Medical Center’s ED Unit Coordinator role supports the nursing station by handling clerical tasks, patient information, and front desk duties. You will collaborate with the clinical team and assist in coordinating appointments, patient flow, and basic administrative duties in a fast-paced environment.

Requires a high school diploma or GED; healthcare experience and strong customer service, communication, and typing skills are highly valued.

Qualifications

• Minimum high school diploma or GED.
• Experience in healthcare setting preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Greet patients, families and visitors; provide non‑clinical information.
• Handle front desk/clerical duties and coordinate appointments.
• Answer calls and inquiries; distribute mail and supplies.
• Assist in patient admission, discharge and transfer processes.
• Maintain patient records and schedules using hospital systems.

Skills

Customer service

Phone etiquette

Communication skills

Typing

Education

High school diploma or GED

Tools

Microsoft Office

IDX

SDK

SEM

Job description

Boston Medical Center’s ED Unit Coordinator role supports the nursing station by handling clerical tasks, patient information, and front desk duties. You will collaborate with the clinical team and assist in coordinating appointments, patient flow, and basic administrative duties in a fast-paced environment.

Requires a high school diploma or GED; healthcare experience and strong customer service, communication, and typing skills are highly valued.