Emergency Department Administrative Specialist

U.S. Department of Veterans Affairs; Milwaukee (WI); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

U.S. Department of Veterans Affairs in Milwaukee, WI, seeks a Medical Support Assistant to manage reception, scheduling, and patient flow for outpatient clinics. You will coordinate daily operations and assist with contingency plans to ensure timely care delivery.

This role requires strong communication, prioritization, and knowledge of VA processes, with daily interaction across clinical and administrative staff to support patient care needs.

Qualificações

• Must be able to collaborate with a wide range of medical clinicians to meet team goals.
• Ability to independently set priorities and organize work to meet deadlines.
• Effective written and spoken communication across multiple channels.
• Advanced knowledge of health care processes and patient access principles.
• Familiarity with VA policies and administrative procedures.

Responsabilidades

• Performs receptionist duties and maintains outpatient clinic appointment schedules.
• Adjusts appointment times and locations to meet staffing needs and coverage.
• Prepares patients with prep materials and instructions before appointments.
• Screen calls and provide requested information while protecting patient privacy.
• Manage priorities and deadlines with minimal supervision to support patient care.

Conhecimentos

Collaboration with clinicians

Prioritization & time management

Clear communication

Healthcare terminology

VA processes familiarity

Formação académica

High School Diploma or GED

Ferramentas

Scheduling software

Descrição da oferta de emprego

U.S. Department of Veterans Affairs in Milwaukee, WI, seeks a Medical Support Assistant to manage reception, scheduling, and patient flow for outpatient clinics. You will coordinate daily operations and assist with contingency plans to ensure timely care delivery.

This role requires strong communication, prioritization, and knowledge of VA processes, with daily interaction across clinical and administrative staff to support patient care needs.