ED Administrative Support Specialist - GS-6

Veterans Health Administration; Milwaukee (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Veterans Health Administration at Clement J. Zablocki VA Medical Center in Milwaukee, WI is seeking a Medical Support Assistant to support the ED patient care delivery team.

The role focuses on scheduling, patient check-in, and communications across disciplines to ensure timely access to care. The incumbent will answer phones, relay messages, verify demographics and insurance information, and coordinate transfers as needed, following VA guidelines and interoperability with community-based

Qualifications

• One year of specialized experience at GS-5 level or equivalent.
• Education: High School Diploma or GED or state proficiency certificate.
• May qualify under Grandfathering Provision for VA employees in this occupation.

Responsibilities

• Answering phones, greeting patients, and relaying messages.
• Schedule, cancel, and reschedule appointments and/or consults per VHA guidelines.
• Enter no-show information and update demographics and insurance at check-in.
• Coordinate transfers to VA facilities or private hospitals; manage patient eligibility and appointment types.

Skills

Collaboration with clinicians

Prioritization & organization

Effective communication

Care access processes

Policy knowledge

Medical terminology

Education

High School Diploma / GED

Job description

Veterans Health Administration at Clement J. Zablocki VA Medical Center in Milwaukee, WI is seeking a Medical Support Assistant to support the ED patient care delivery team.

The role focuses on scheduling, patient check-in, and communications across disciplines to ensure timely access to care. The incumbent will answer phones, relay messages, verify demographics and insurance information, and coordinate transfers as needed, following VA guidelines and interoperability with community-based