Emergency Department Access Representative-Per Diem-Variable

capefearvalley; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC is seeking an ED Registration Clerk to efficiently register patients in both adult and pediatric emergency departments. You will collect demographics, insurance information, and liabilities, ensuring accurate financial records at discharge.

The role requires strong data entry, English communication, and customer service skills, with focus on patient safety and smooth ED operations. Experience in medical office settings is preferred.

Qualifications

• High school diploma or equivalent required.
• College courses in related fields preferred.

Responsibilities

• Register emergency department patients quickly, creating accurate accounts within 90 seconds of arrival.
• Enter patient demographics into the system to obtain MRN and account numbers.
• Place patient identification armbands after accounts are created for safety.
• Collect demographic, guarantor, and insurance information during registration and document it accurately.
• Obtain physician orders for observation or admission status to support services.
• Verify insurance eligibility/benefits using EDI and document in the system.
• Inform patient/guarantor of liabilities and collect co-pays, co-insurances, deductibles, and deposits at discharge.

Skills

English proficiency

Data entry

Customer service

Multi-tasking

Communication skills

Education

High school diploma

Tools

Microsoft Windows

Job description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Emergency Department Registration

Job Family

Clerical

Work Shift

Variable (United States of America)

Summary

Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.

Major Job Functions

• Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient's arrival
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
• Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety
• During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system
• Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered.
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
• Other duties as assigned

Minimum Qualifications

Education and Formal Training :

• High school diploma or equivalent required
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred

Work Experience :

• 2 years insurance/clerical experience within a hospital or medical office setting preferred

Knowledge, Skills, and Abilities Required :

• Proficiency in reading, writing, and speaking the English language
• Knowledge of insurance and collection of payments preferred
• Knowledge of Microsoft Windows and basic functionality of personal computer
• Ability to type and perform data entry functions
• Excellent verbal and written communication skills
• Customer service skills to a variety of customers from different cultural and economic backgrounds preferred
• Critical thinking skills and ability to problem-solve and multi-task
• Ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements :

• Ability to communicate orally, see, and hear to collect information
• Manual dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Answers telephone calls, uses personal computer, and other business machines extensively
• Bends, reaches, pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Equal Opportunity Employer

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity