Emergency Department Access Representative-Full Time-Rotating

Cape Fear Valley Health; Dunn (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Betsy Johnson Hospital, part of the Cape Fear Valley Health system in Dunn, NC, seeks an ED Access Representative to register patients in the adult and pediatric emergency departments. You will collect demographics, verify insurance, and document information accurately to support timely care.

The role requires strong customer service, data entry, and multitasking skills in a fast-paced environment, with responsibilities including discharge collections and coordinating with clinical staff.

Qualifications

• Education and Formal Training: High school diploma or equivalent; college courses in Business or Healthcare Administration preferred.
• Work Experience: 2 years insurance/clerical experience in hospital or medical office preferred.
• Knowledge, Skills, and Abilities: English literacy; basic PC use; data entry; strong customer service; ability to multi-task and problem-solve.

Responsibilities

• Register emergency department patients quickly and accurately, creating accounts within 90 seconds of arrival.
• Enter patient demographics and insurance information into the registration system.
• Obtain physician orders for observation or admission when needed.
• Perform insurance eligibility/benefit verification using electronic data interchange (EDI).
• Collect patient co-pays, co-insurance, deductibles, and deposits at discharge.
• Maintain coverage of the registration area and support clinical partners as needed.

Skills

Customer service

Data entry

Multitasking

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Windows

Registration systems

Job description

Facility Betsy Johnson Hospital

Location Dunn, North Carolina

Department Patient Access

Job Family Clerical

Work Shift Rotating Shifts (United States of America)

Summary

Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.

Knowledge, Skills, and Abilities

Major Job Functions

• Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
• Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety
• During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system
• Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training: High school diploma or equivalent required College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred
• Work Experience: 2 years insurance/clerical experience within a hospital or medical office setting preferred
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language Knowledge of insurance and collection of payments preferred Knowledge of Microsoft Windows and basic functionality of personal computer Ability to type and perform data entry functions Excellent verbal and written communication skills Customer service skills to a variety of customers from different cultural and economic backgrounds preferred Critical thinking skills and ability to problem-solve and multi-task Ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
• Physical Requirements: Ability to communicate orally, see, and hear to collect information Manual dexterity to operate office equipment Subject to eyestrain due to the many hours spent looking at a computer screen Sitting or standing in intervals for long periods of time Noise level is low to moderate Answers telephone calls, uses personal computer, and other business machines extensively Bends, reaches, pushes and pulls file drawers to file records and reports Ability to transport patients and assist with baggage Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.

Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.