Lead Emergency Department Access Representative-Full Time-Variable

Cape Fear Valley Health System; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System is seeking an ED Registration specialist to register adult and pediatric patients promptly, document demographics, and verify insurance in a fast-paced environment.

Responsibilities include collecting liabilities at discharge, placing patient identifiers, and maintaining accurate records while supporting ED leadership and clinical teams.

Qualifications

• Education and training as listed: high school diploma or equivalent; business/healthcare admin coursework preferred.
• 1 year of insurance/clerical hospital experience preferred.
• Proficiency in English with strong data entry and basic medical terminology.

Responsibilities

• Register emergency department patients quickly to support door-to-doctor goals.
• Enter demographics and verify insurance for accurate patient records.
• Obtain and document demographic, guarantor, and insurance information.
• Collect patient liabilities at discharge and explain charges to patients.
• Maintain data integrity, handle error reports, and support department coverage.

Skills

Customer service

Data entry

English proficiency

Medical terminology

Typing speed

MS Windows

Education

High school diploma or equivalent

Coursework in Business/HealthCare Admin

NAHAM CHAA certification (preferred)

Tools

Microsoft Windows

EHR systems

Registration software

Job description

Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Emergency Department Registration Job Family Clerical Work Shift Variable (United States of America) Summary Assists with the daily operations of the Emergency Department Access Representatives in the presence or absence of the Patient Access Supervisor. Register all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. As appropriate, collects patient liabilities upon discharge from the emergency department.

Major Job Functions

• Under supervision, registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival; allowing the clinical emergency department team to meet door to doctor goals
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
• Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created, in order to ensure patient safety
• Obtain all demographic, guarantor, and insurance information and is to accurately document this information into the registration system and on any applicable forms
• For patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
• Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and or obtain missing documentation
• Provides timely and continual coverage of assigned work area to offer prompt patient service and be available for all clinical partners registration needs
• Assists with the scheduling of staff to ensure proper coverage of the department
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training: High school diploma or equivalent required College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred Patient Access Specialist certification required National Association Healthcare Access Management: Certified Healthcare Access Associate (NAHAM CHAA) certification preferred Medical terminology required within 90 days of initial employment
• Work Experience: 1 year insurance/clerical experience within a hospital or medical office setting preferred
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language
• Knowledge, Skills, and Abilities Required: Knowledge of insurance and collection of payments preferred
• Knowledge, Skills, and Abilities Required: Knowledge and experience with Microsoft windows required
• Knowledge, Skills, and Abilities Required: Knowledge of basic functionality of personal computer
• Knowledge, Skills, and Abilities Required: Ability to type and perform data entry functions
• Knowledge, Skills, and Abilities Required: Excellent verbal and written communication skills required
• Knowledge, Skills, and Abilities Required: Customer service skills to a variety of customers
• Knowledge, Skills, and Abilities Required: Critical thinking skills and ability to problem solve and multi-task required
• Knowledge, Skills, and Abilities Required: Multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements

• Ability to communicate orally, see, and hear to collect information
• Dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Requires sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Bends, reaches pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds
• May be required to periodically rotate shifts and regular days off

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.