Emergency Department Access & Financial Counseling Pro

Parkland Health; Dallas (TX); On-site; USD 34,000 - 70,000; Full time

Job summary

Parkland Health seeks a patient access facilitator to register patients, verify insurance, and initiate preliminary financial counseling in the Emergency Room, Urgent Care, and inpatient settings.

Responsibilities include collecting demographic data, reviewing eligibility, explaining payment options, and guiding patients through funding resources to ensure timely care and accurate billing.

Qualifications

• Minimum 2 years in hospital or clinical finance/customer service roles.
• Experience with patient access, financial counseling, and verification of insurance.
• Familiarity with EPIC and multiple payer websites is a plus.

Responsibilities

• Greet patients professionally and collect accurate demographic and financial data.
• Enter information into registration and accounting systems and verify coverage.
• Educate patients on financial liabilities and assist with funding options when needed.
• Process and document actions clearly in patient accounts.
• Support on-the-job training for new hires and adapt to fast-paced environment.

Skills

Customer service

Communication

Multi-tasking

Insurance verification

Financial counseling

Medical terminology

EPIC or hospital systems

Problem solving

Bilingual preferred

Education

High School diploma or GED

Associate degree preferred

CHAA/CPAT/CRCR preferred

Tools

EPIC

Patient registration systems

Document imaging

Job description

Parkland Health seeks a patient access facilitator to register patients, verify insurance, and initiate preliminary financial counseling in the Emergency Room, Urgent Care, and inpatient settings.

Responsibilities include collecting demographic data, reviewing eligibility, explaining payment options, and guiding patients through funding resources to ensure timely care and accurate billing.