Emergency Communications Trainee with Training & Benefits

Emergency Telecommunicator Services; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

insurance coverage

retirement benefits

paid leave

employer-provided training

Job summary

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Pacific City, Oregon. Trainees will learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments, with shifts potentially including nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee positions are intended for applicants without previous dispatch experience.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience

Education

High school diploma or equivalent

Tools

Headsets

Job description

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Pacific City, Oregon. Trainees will learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments, with shifts potentially including nights, weekends, holidays, and overtime as needed.