Emergency Dispatch Trainee - Paid Training & Benefits

Emergency Telecommunicator Services; Lake Carmel (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Training provided

Job summary

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Kent. Trainees will learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime. Completion of training and certifications is required for advancement.

Qualifications

• High school diploma or equivalent required; trainee positions may be open to applicants without dispatch experience.
• Basic computer skills, clear communication, and accurate typing are essential.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing skills

Clear communication

Basic computer skills

Customer service experience

Education

High school diploma

Tools

CAD software

Job description

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Kent. Trainees will learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime. Completion of training and certifications is required for advancement.