Emergency Communications Trainee: Training & Benefits

911 Emergency Communications; Elizabethton (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Watauga, TN. Trainees learn to receive calls, document incidents, and operate communications systems under supervision.

Training may include classroom instruction, simulations, and supervised console work, with schedules that can include nights, weekends, holidays, and overtime. Completion leads to increased responsibilities and potential certification within the agency.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee positions are for applicants without dispatch experience, though employers may set prerequisites.
• Basic computer skills, clear communication, and accurate typing are expected.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Basic computer skills

Customer service experience

Education

High school diploma

Tools

Computer-aided Dispatch (CAD)

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Watauga, TN. Trainees learn to receive calls, document incidents, and operate communications systems under supervision.

Training may include classroom instruction, simulations, and supervised console work, with schedules that can include nights, weekends, holidays, and overtime. Completion leads to increased responsibilities and potential certification within the agency.