Emergency Dispatcher Trainee - Entry‑Level Telecommunicator

911 Emergency Communications; Clayton (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Smithfield, NC offers Dispatcher Trainee and Telecommunicator Trainee positions that provide a structured introduction to emergency communications work, under qualified instructors. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training includes classroom instruction, simulations, and supervised console assignments; schedules may include nights, weekends, holidays, and overtime

Qualifications

• High school diploma or equivalent required; training positions welcome applicants without dispatch experience.
• Basic computer skills, clear communication, and accurate typing are important.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Accurate typing

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Smithfield, NC offers Dispatcher Trainee and Telecommunicator Trainee positions that provide a structured introduction to emergency communications work, under qualified instructors. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training includes classroom instruction, simulations, and supervised console assignments; schedules may include nights, weekends, holidays, and overtime