Emergency Communications Trainee: Start Your Dispatch Career

911 Emergency Communications; New Odanah (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Odanah, WI invites applicants to join as Dispatcher Trainee or Telecommunicator Trainee. The program provides structured training to learn call intake, incident documentation, and radio procedures while under supervision.

You will complete classroom, simulations, and supervised console assignments; training may include nights, weekends, and overtime, with potential certification and advancement upon successful completion.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Basic computer skills and accurate typing are expected.
• Customer service or phone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Customer service

Discretion / confidentiality

Attention to detail

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Odanah, WI invites applicants to join as Dispatcher Trainee or Telecommunicator Trainee. The program provides structured training to learn call intake, incident documentation, and radio procedures while under supervision.

You will complete classroom, simulations, and supervised console assignments; training may include nights, weekends, and overtime, with potential certification and advancement upon successful completion.