Emergency Communications Trainee - Dispatcher/Telecommunicator

911 Emergency Communications; Wolf Point (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

911 Emergency Communications in Poplar, MT invites applicants to join as Dispatcher Trainee or Telecommunicator Trainee. Trainees receive structured instruction on receiving calls, documenting incidents, and operating dispatch systems while advancing through training milestones.

As skills grow, duties expand; training may include evenings and overtime as required. Minimum education is a high school diploma or equivalent with strong typing and computer basics, plus good communication and customer

Qualifications

• High school diploma or equivalent required.
• Basic computer skills and accurate typing expected.
• Clear communication and willingness to receive feedback are important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.

Skills

Typing

Computer skills

Communication skills

Customer service experience

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Poplar, MT invites applicants to join as Dispatcher Trainee or Telecommunicator Trainee. Trainees receive structured instruction on receiving calls, documenting incidents, and operating dispatch systems while advancing through training milestones.

As skills grow, duties expand; training may include evenings and overtime as required. Minimum education is a high school diploma or equivalent with strong typing and computer basics, plus good communication and customer